Citizen Information and Assistance Office (OIAC)

Allegations regarding vehicle traffic management Procedure for submitting a statement of objections to a traffic fine. Start Allegations for violation of municipal ordinances Present allegations in a sanctioning procedure for disagreement with a sanction or complaint imposed by the Local Police of El Prat de Llobregat Start Health authorization: tattoo, micropigmentation and piercing establishments Health authorization that must be obtained by all establishments and facilities where tattooing, micropigmentation and/or piercing practices are carried out Start Pet census: High Registration of a pet in the municipal pet census. Start Pet census: Low Removal from the municipal pet census of Ajuntament del Prat de Llobregat of a previously registered pet. Start Pet census: Modifications Allows modification of data related to the owner and/or their animals in the pet census at Ajuntament del Prat de Llobregat. Start Registration certificate prior to April 1, 1986 Certificate that accredits the registration of a person in the Prat de Llobregat Population Register in a specific period and with a date prior to April 1, 1986. Start Collective registration certificate Certificate issued by Ajuntament del Prat de Llobregat which certifies the registration of a person in the Municipal Population Register Start Certificate of individual registration Certificate issued by Ajuntament del Prat de Llobregat which certifies the registration of a person in the Municipal Population Register Start idCAT digital certificate: Registration The idCAT Certificat is an identification and signature system that the AOC makes available to citizens so that they can identify and sign digitally. Most consulted Start idCAT digital certificate: Enabling The activation of the previously suspended idCAT means the reactivation of the certificate for all purposes. Start idCAT digital certificate: Revocation The revocation of the idCAT means the cancellation of the certificate for all purposes permanently, until it is requested again. Start idCAT digital certificate: Suspension The suspension of the idCAT means the temporary cancellation of the certificate for all purposes, until it is reactivated at the user's request. Start Tax data certificates Procedure that allows obtaining certificates proving the current ownership of a person in relation to tax-related objects, for administrative, judicial or personal procedures. Start Notification of change of address to the Traffic Prefecture for the purposes of the circulation and/or driving permit Processing of updating the address on the circulation and/or driving permit motivated by the registration or change of address in the Municipal Population Register of El Prat de Llobregat. Responsible Notification of change of address to the Traffic Prefecture for the purposes of the circulation and/or driving permit Processing of updating the address on the circulation and/or driving permit motivated by the registration or change of address in the Municipal Population Register of El Prat de Llobregat. Start Reporting incidents and requesting public road maintenance actions Procedure that allows you to report incidents detected on public roads and request maintenance, repair, cleaning or replacement actions for elements of the urban space. Start Communication of change of address to other administrations This service offers the possibility for the person registered in the Registry to communicate the change of address to different administrations with a single procedure and electronically. Start Communication for filming in municipally owned public spaces Filmings that take place in public spaces owned by the municipality (with the exception of facilities, municipal buildings and Natural Spaces) will be eligible for this regime. Start Communication for carrying out photographic sessions in municipally owned public spaces Communication for photographic sessions that take place in public spaces owned by the municipality with the exception of facilities, municipal buildings and Natural Spaces Start Consultation, information and/or copy of documents from the Municipal Archives It is a procedure to request to see or obtain copies of documents from the Municipal Archives, provided that the law allows it. Start Control of dangerous dogs: Obtaining an administrative license for ownership and driving Mandatory procedure to obtain the administrative license for owning and driving potentially dangerous dogs Start Dangerous Dog Control: Renewal The license for the possession and/or driving of potentially dangerous animals is valid for 5 years. After this time, renewal must be requested. Start Refund of undue income in the form of taxes and fees Request for refund of income, unduly collected by the City Council, in the form of taxes and fees. Start Residential exclusion risk report (RER) study, Law 24/2015 The study of the residential exclusion risk report (RER), based on the requirements established in articles 5.10 and/or 5.13 of Law 24/2015, of July 29 (DOGC 6928, of August 5, 2015). Start Poultry Fair: Call for space reservations at the Commercial Exhibition (2026) Procedure to reserve space at the Commercial Exhibition that takes place during the El Prat Poultry Fair Featured Start Municipal gardens: Cancellation of authorization to use a plot Procedure to notify the cancellation of the authorization to use a plot in the municipal gardens on the Bunyola road. Start Municipal gardens: Request for use of a plot Registration on the waiting list to obtain the use of a plot in the municipal gardens on the Bunyola road. Start Municipal gardens: Request for renewal of use of a plot Procedure to request the renewal, for another year, of the use of a plot in the municipal gardens on the Bunyola road. Start IBI - Real Estate Tax: Bonus for urbanization, construction and real estate promotion companies The granting of a 90% discount on real estate tax (IBI) in favor of urbanization, construction and real estate development companies. Start IBI - Real Estate Tax: Bonus for subsidized housing The granting of a 50% discount on the tax on publicly subsidized housing. Start IBI - Real Estate Tax: Consultation and breakdown of receipts by co-ownership Provide information on urban and/or rural property tax and respond to requests for a breakdown of receipts by co-ownership of the property. Start IBI - Real Estate Tax: Complaints and rectifications Rectification of errors in data on Real Estate Tax. Start IBI – Real Estate Tax: Bonus for homes for the installation of energy efficiency systems. The granting of a bonus of up to 50% of the full amount of the IBI allocated to housing, in which energy efficiency systems have been installed Start ICIO - Tax on Constructions, Installations and Works: Payment The tax on Constructions, Installations and Works is an indirect tax that taxes the carrying out, within the municipal area, of any construction, installation or work. Start IIVTNU - Tax on the Increase in the Value of Urban Land (Capital Gain) The tax on the increase in value of urban land is a direct tax that taxes the increase in value experienced by this land. Start Incidents related to public roads Incidents related to city maintenance that affect sidewalks, pavements, street furniture, gardening, public lighting, street cleaning Start Housing suitability report The housing suitability report must be requested so that immigrants can regroup their family. Start Occupying the public road with bags and/or containers of rubble Request for authorization to place bags and/or containers of debris on the public road. Start Municipal Population Register: High Application for registration in the Municipal Population Register of El Prat de Llobregat for people coming from other municipalities in Spain or abroad. Start Municipal Population Register: Registration by birth Registering a baby in the Municipal Population Register of El Prat de Llobregat Start Municipal Population Register: Deregistration due to death Accreditation of the death of a citizen who is registered in the Municipal Population Register of El Prat de Llobregat. Start Municipal Population Register: Change of address Communication of the new address of a person residing in El Prat de Llobregat. Responsible Municipal Population Register: Modification of personal data Request for modification of data registered in the Municipal Population Register, this being for updating data or for correcting erroneous data. Start Permission to film on public roads Request for permission to film on streets and circulation spaces that involve effective occupation of public space. Start Permission to film in municipal facilities Request for permission to film in municipal buildings and facilities, including outdoor sports facilities Start Permission to carry out photo sessions on public roads Request for permission to take photographs in streets and circulation spaces when they involve effective occupation of public space. Start Permission to carry out photographic sessions in municipal facilities Request for permission to take photographs in municipal facilities, whether they are buildings or outdoor spaces (sports facilities) Start Collection of old furniture and junk Application for the municipal service for free collection of old furniture and junk. Start Renunciation, deregistration and withdrawal of a vehicle from public roads Request the deregistration of a vehicle from the Provincial Traffic Prefecture, after surrendering the vehicle to the City Council, and its subsequent disposal as urban solid waste. Start Represent - Electronic registration of powers of attorney Representa is the electronic registry that allows you to register online that a person or company authorizes another person to carry out procedures on their behalf before public administrations. Start Parking reservation for individual use for people with disabilities/reduced mobility Application for authorization to occupy the public road with a parking reservation for individual use of a vehicle for disabled people/reduced mobility. Start First Reception Service in Catalonia: certificate request Application that allows you to request accreditation of the implementation of the First Reception Service Start Public Consumer Service: processing of complaints, claims and denunciations Start Request for access to public information This procedure allows you to request public information from Ajuntament del Prat de Llobregat, either personally or on behalf of a company or entity. Start Request for social integration effort report It is an immigration procedure necessary to obtain a temporary residence permit. Start Application for occupation of the public road with stalls selling roses and books for St. George's Day 2026 Request for occupation of the public road to install a stall selling roses and books for Saint George's Day Start 4th grade weapons license application. category Obtain a 4th category weapons license. Start General request Form that allows you to submit a request to Ajuntament del Prat de Llobregat Most consulted Start General request Form that allows you to submit a request to Ajuntament del Prat de Llobregat Most consulted Responsible Pre-registration application for the Josefa Puigpelat Residence, Teresina Registration on the waiting list for municipal places at the Josefa Puigpelat Residence, Teresina Start Parking card for people with disabilities Application for accreditation that allows people with reduced mobility to stop or park Start Parking card for people with disabilities: public transport Application for accreditation that allows natural or legal persons to own adapted vehicles intended for collective transport exclusively for people with disabilities Start