Processing support

Need help? Contact us!

If you have any questions while completing an online procedure, we will help you resolve them and continue the process easily.

OAC 360º

Direct attention to electronic processing

A support service to resolve doubts and help you when you are doing municipal procedures online.

Telephone93 595 44 14 Emailoac360@elprat.cat
Opening hoursMonday to Friday, 8 a.m. to 8 p.m.
I want them to call me.
Immediate help

Would you prefer to make a query to the chatbot?

The municipal chatbot can guide you with common queries and help you find the procedure or information you need.

Access the chatbot
In-person care

Citizen Information and Assistance Office (OIAC)

AddressPlaza de la Vila, 1 · 08820 El Prat de Llobregat
Telephone93 379 00 50 More informationConsult the OIAC