Submission of documentation to the file in process

How to submit documents to a file from the electronic office

If you have received a notification from the City Council requesting documentation, you can submit it from the electronic office.

Before you start, have on hand the notification received, the documents you must provide and your digital certificate or idCAT Mòbil.

Enter seu.elprat.cat and, in the section "My electronic folder", press "My files".

Then, identify yourself with digital certificate or idCAT Mobile. Choose one of the two options and follow the instructions on the screen.

Once identified, the headquarters will redirect you to "Consultation of files", where you will find the list of your files.

Search for file number that appears in the notification received from the City Council and press the number that matches.

Once inside the file, press "+ Submit documents". The form will open with five tabs at the top: Representation, Form, Documents, Sign and Proof of receipt.

If you can't find the file, you can also submit the documents via a general instance. Indicate that you are responding to a notification and write the case number, if you know it. Also attach the notification to facilitate identification of the matter.

If you need help, you can contact Citizens' Advice. You will find the telephone numbers in the section "Do you need help?", located on the right side of this information sheet. You can also go in person to a citizen service office. Have the notification at hand so they can guide you.

On the screen "Representation", select the corresponding option:

• "In your name", if you present the documentation for yourself.
• "For another person I represent", if you are acting on behalf of someone else. Complete the information requested by the system.

Press "Save and continue".

In the required field "Request", briefly write why you are providing the documentation. You can put:

• "I am providing the documentation you requested in the notification and I request that it be included in my file."

If you want, you can also indicate which documents you are attaching.

Press "Save and continue".

On the screen "Documents", choose the way that is most comfortable for you. You don't need to use both:

• Option A. Select the files

Press "Add additional document", find the document on your computer and select it to add it.

• Option B. Drag the files

Open the folder on your computer where you have your documents. Using your mouse, drag the file to the area that says "Drag documents to this area to upload" and let him go.

With either option, wait for the files to load and check that they contain all the documents you want to submit.

Then, press "Save and continue".

On the screen "Sign", review the information and check the box:

"I declare that the content of this document is true and I confirm my willingness to sign it."

Press "Sign" and follow the instructions to complete the electronic signature.

The procedure does not end when you attach the documents: you must sign and receive the receipt.

On the screen "Receipt receipt", download the receipt and save it. It will serve as proof that you have submitted the documentation.

If you have any questions at any step, you can contact Citizen ServiceYou will find the telephone numbers in the section "Do you need help?", located on the right side of this same information sheet.

You can also contact in person at a City Council citizen service office.

Have the notification handy, or bring it with you if you go in person, so they can guide you.

This procedure can be requested by anyone who needs it, as long as they meet, where applicable, the requirements indicated in this form.