Organization and Quality Department

The mission of the department is to develop and carry out functions typical of central municipal services within the areas of economic and budgetary management, citizen service (complaints, right of access to public information, web procedures, etc.), among others. It also carries out the technical management of cross-cutting matters and other actions of a more specific and timely nature, typical of an internal service.

The general objectives are: 

• Prepare and process the preliminary draft municipal budget file for approval by the Plenary.
• Comply with the information obligations to the Ministry of Finance relating to the mid-term budget plan for the legislature and the fundamental lines of the annual budget.
• Prepare and process the approval of the Budget extension.
• Inform about matters of interest to the Central Services that must be submitted to the approval of the governing bodies and that involve the provision of municipal resources, and supervise them.
• Manage and technically justify the actions that the City Council must legally carry out in relation to electoral processes, without prejudice to the powers that the applicable regulations grant to the General Secretariat.
• Process files relating to the naming of public roads, public facilities and spaces, and changes in the numbering of public roads.
• Prepare, inform and resolve requests for access to public information.
• Promote management aimed at improving citizen care services, in accordance with the principles and values ​​established in the City Council's Code of Ethics.
• Collaborate and work with SiTIC and OIAC to improve processing and access to information for citizens.
• Manage, with the different municipal services, the attention and response to citizen complaints, the right of access to public information, the right to the protection of personal data and other matters that are entrusted to us due to their centrality.
• Update, at the request of the different services, the procedures for citizens in the electronic headquarters.