Department of Digital Transformation and Good Governance

The department's mission is to design and implement digital transformation tools, methods and techniques, with a cross-cutting vision, that enable teams and people in the areas that provide direct service to the citizens and the territory of our city to achieve the expected results.

The general objectives are: 

• Implement a comprehensive management model that allows improving the effectiveness and efficiency of the management of municipal services.
• Bringing access to public services closer, facilitating and simplifying access to public services for citizens, entities and companies.
• Promote a quality organizational model structured on the principles of integrity, ethics, transparency, accountability and active participation.
• Promote digital transformation based on management oriented towards single, updated and automated data, which allows for informed decision-making adjusted to the real needs of the population and the territory. Promote the transformation of the city model by taking advantage of new SmartCity and artificial intelligence technologies.