Ajuntament del Prat de Llobregat Procedures and services
Electronic headquarters
Procedure

Public Consumer Service: answering inquiries

The Public Consumer Service is a municipal service that consists of informing, guiding and advising consumers and users and micro-enterprises.

OnlineOnline processing not available
In-personIn-person care
FreeNo fee

What is this procedure?

This procedure allows you to submit a query to the Public Consumer Service to obtain information, guidance and advice on the rights and obligations of consumers and users, as well as micro-enterprises, in matters of consumption.

The purpose of the consultations is to resolve doubts, obtain information and/or advice on a specific matter related to consumer issues. Consultations regarding rents, taxes, fines, embargoes, labor relations or horizontal property matters are not answered.

The consultation can be submitted in person, by telephone or by email. 

Who can apply for it?

Any citizen or company in the municipality.

How much does it cost?

This procedure is free.

Where can this procedure be done in person?

These are the facilities where you can carry out this procedure in person or receive the service.

Attention information

LocationCarrer Major, 23, 08820, El Prat de Llobregat
Schedule

In person, Wednesday and Friday, from 9:00 a.m. to 1:30 p.m. 

Telephone, Monday to Friday, from 9:00 a.m. to 2:00 p.m.

Organizations involved in this procedure

Check which organization initiates the procedure, which is responsible for it and which resolves it.

Responsible

Organization responsible for managing the procedure.

Department of Public Health, Animal Welfare and Consumption

Responsible
LocationCarrer Major, 23, 08820 El Prat de Llobregat, Barcelona
Schedule

Monday to Friday: 9:30 a.m. to 2:00 p.m.

Ajuntament del Prat de Llobregat - Principal933790050
Ajuntament del Prat de Llobregat - Principal933790050
Animal Welfaremascotes@elprat.cat
Animal Welfaremascotes@elprat.cat
Public Healthhealth@elprat.cat
Public Healthhealth@elprat.cat
Public Consumer Serviceomic@elprat.cat
Public Consumer Serviceomic@elprat.cat
See more information

Legislation

DECREE 98/2014, of July 8, on the mediation procedure in consumer relations LAW 22/2010, of July 20, on the Consumer Code of Catalonia. Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.