Department of Statistics and Citizen Service

The department's mission is to inform, assist and manage, through face-to-face, telephone or telematic assistance, the largest number of procedures for municipal services in their initial stage, including check-in, document digitization and inter-administrative relations, under the criteria of proximity, quality and efficiency.

Create, manage, maintain and continuously update the population register.

Present population figures as a knowledge base to carry out actions and activities for the population.

Its general objectives are: 

• Offer citizens direct and personalized treatment that satisfies their demands for information, processing and attention to complaints and suggestions about municipal services.
• Accompany and help citizens in their administrative procedures through any of the channels made available to them, and especially in the transition to electronic administration.
• Offer a professional service from an administration with its entire catalog of data ordered and classified to be prepared for direct, agile and precise attention.
• Promote telephone communication between citizens and different departments and services, in an efficient manner.
• Develop the management of the population register in an agile, effective and efficient manner, respecting the principles of equality and non-discrimination.
• Create, manage and keep updated the register containing the residents of the municipality.
• Work on population figures to better carry out appropriate and necessary actions and activities for citizens.
• Implement electoral processes, guaranteeing and facilitating citizens' right to vote.